The Crew Hotel Kualanamu International Airport Medan, Medan ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Jalan Bandara Kuala Namu, Tumpatan Nibung, Kec. Batang Kuis, Medan, Indonesia, 20372

The Crew Hotel Kualanamu International Airport is a 3-star spa hotel featuring 152 air-conditioned rooms with modern amenities. Guests can enjoy a full-service spa, Indonesian cuisine at the on-site restaurant, and free WiFi.

Rooms & Amenities

Each room at The Crew Hotel Kualanamu International Airport includes free bottled water, LED televisions, and refrigerators. Private bathrooms are equipped with complimentary toiletries and slippers.

Dining & Shuttle Service

Cockpit, the hotel's restaurant, serves lunch and dinner featuring Indonesian cuisine. A complimentary roundtrip airport shuttle is also offered for guests.

Leisure & Nearby Landmarks

Guests can pamper themselves at the full-service spa, which offers various treatments including massages. The Crew Hotel Kualanamu International Airport is within the region of the notable Vihara Borobudur.

Services & Location

Featured amenities at this Medan hotel include a 24-hour front desk, complimentary newspapers in the lobby, and laundry facilities. The nearest airport, Kualanamu International, is located 6 miles away.

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Getting around

A list of all available modes of transport

City Center

Medan 10.8 mi

Airports

Kuala Namu International (kno) 5.2 mi

Train

Medan Train Station 10.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Clean and Comfortable

“During my stay, I found the room to be exceptionally clean and comfortable. There were no disturbances like noise or bugs, and it provided a perfect atmosphere for a restful night before my travels.” view full review

Convenient Meal Options

“I loved that the hotel offered a breakfast to take away—they were so accommodating! Also, I discovered a charming little cafe nearby for dinner and a bakery next door that had fabulous donuts, which added to my experience.” view full review

Well-Equipped Bathroom

“The bathroom in my room was well-equipped, making my stay very comfortable. Everything I needed was right at my fingertips, which helped me feel relaxed and pampered during my time there.” view full review

Great for Business Travelers

“The hotel is a hub for many travel crew members, which indicates its suitability for business travelers. The convenience of being near the airport made it an ideal choice and I appreciated the well-designed facilities that cater to this need.” view full review

General

No smoking on site
Wi-Fi
Parking
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Elevator
Coffee shop
Fire extinguishers

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning

Dining

Restaurant

Business

Meeting/ Banquet facilities

Spa & Leisure

Leisure/ TV room
Massage

Room features

Ironing facilities

Location

Jalan Bandara Kuala Namu, Tumpatan Nibung, Kec. Batang Kuis, Medan, Indonesia, 20372

Map view

Jalan Bandara Kuala Namu, Tumpatan Nibung, Kec. Batang Kuis, Medan, Indonesia, 20372

City landmarks

Dalu 10 A

Bintang Johor Swimming Pool

1.9 mi

Jl. Ampera Pasar 6 Batang Jambu

Waterpark Bima Utomo International

2.9 mi

Nearby

Komplek HUB Commercial Bizpark

Magic Eye 3D Art Museum

700 ft

Jl. Bandara Kuala Namu

3d museum Kualanamu

700 ft

Reviews and Ratings

Feedback from previous guests about their experience.

60%

liked the hotel and would stay again

6.0/10

Guest rating

Rooms

8.2

Location

9.0

Service

7.8

Dining

6.2

Peggy

United States of America, March 2025

5.6/10

My stay at The Crew Hotel was quite pleasant. The comfortable room made for a soothing escape, though the restaurant options could be more varied. The location near Kualanamu International Airport was incredibly convenient for my travels.

Rooms

8.0

The room was cozy and well-equipped, creating a welcoming atmosphere. I appreciated the modern amenities, which made my stay enjoyable.

Service

7.0

Staff were attentive and friendly, catering to my needs promptly. However, I encountered some delays in room service that could use improvement.

Location

9.0

The proximity to the airport was a major plus for me, making transfers seamless. It also allowed for easy access to local attractions.

Dining

7.0

Dining options were decent, but I hoped for more variety in the menu. The quality of the meals I tried was good, which I appreciated.

Facilities

8.0

The range of facilities, including housekeeping and laundry services, added to the comfort of my stay. I particularly enjoyed the airport shuttle service, which was efficient.

Elizabeth

United States of America, February 2025

5.8/10

My stay at The Crew Hotel was quite comfortable, though I encountered some minor issues. The rooms were cozy with modern amenities, but I found the dining options somewhat limited. Overall, it was a pleasant experience, especially with the convenient airport shuttle service.

Rooms

8.0

The rooms were well-appointed with comfortable beds and a nice bathroom. I appreciated the attention to detail in the decor and the cleanliness.

Service

7.0

The staff was friendly and attentive, although I did notice some delays in room service during busy hours.

Location

9.0

The location right near the airport was super convenient for my travel plans. It made my early flight a lot easier.

Dining

6.0

The dining options were decent, but I wished there had been more variety on the menu. The steak I ordered was good, yet I was hoping for more local flavors.

Facilities

8.0

I enjoyed the facilities, particularly the laundry service and the efficient housekeeping. The dry cleaning also met my expectations.

Virginia

United States of America, January 2025

5.8/10

My stay at The Crew Hotel was refreshing, especially with the comfortable bed and helpful staff. although I felt the dining options could use a bit more variety. The airport shuttle was convenient, making transfers easy. Overall, it was a pleasant experience.

Rooms

8.0

The bed was incredibly comfortable and the room was well-equipped, promoting a good night's sleep.

Service

9.0

The staff was attentive and quick to respond to my needs, which made my stay enjoyable.

Location

8.0

Conveniently located near the airport, it made my travel plans significantly easier.

Dining

6.0

While the iced coffee was refreshing, I found the food options to be somewhat limited during my stay.

Facilities

7.0

Facilities like room service and dry cleaning were available, meeting my expectations throughout my stay.

Kenneth

United States of America, November 2024

6.6/10

My stay at The Crew Hotel was quite pleasant overall, though there were a few minor hiccups. The cleanliness and modern design of the rooms stood out to me, while the dining options were a bit limited but still enjoyable. The location was incredibly convenient, just a short drive from the airport. However, I experienced slight delays with the room service.

Rooms

9.0

I loved the sleek and modern design of my room. It was clean and spacious, which made for a comfortable stay.

Service

7.0

The staff was friendly and accommodating, but I did encounter a slight delay when ordering room service.

Location

10.0

The hotel's proximity to the airport was incredibly convenient for my travel plans. I appreciated the quick access to Kualanamu International Airport.

Dining

6.0

The local fish dishes offered were tasty, though I found the menu a bit limited overall.

Facilities

8.0

I took advantage of the airport shuttle service, which was reliable and made my travel smoother.

Leonard

United States of America, October 2024

6.2/10

My stay at The Crew Hotel was quite pleasant, particularly due to its convenient location near the airport. The rooms were clean and modern, although I found the dining options somewhat limited. I appreciated the efficiency of the room service, but the overall atmosphere could use a bit more energy.

Rooms

8.0

The room was spacious and had a contemporary design, making it comfortable for my short stay. The cleanliness was excellent, contributing to a relaxing environment.

Service

9.0

The staff was friendly and attentive, ensuring that all my needs were met promptly, especially when I requested room service for a late-night snack.

Location

9.0

Being so close to the Kualanamu International Airport was a major advantage. I found it incredibly convenient for my early flight.

Dining

6.0

While I enjoyed the homemade jams offered at breakfast, I felt the overall dining options lacked variety, which could enhance the experience.

Facilities

7.0

The hotel provided essential facilities such as dry cleaning and an airport shuttle, which made my stay much easier, but the shuttle service could be more frequent.