The Crew Hotel Kualanamu International Airport, Medan ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Jalan Bandara Kuala Namu, Tumpatan Nibung, Kec. Batang Kuis, Medan, Indonesia, 20372

The Crew Hotel Kualanamu International Airport is strategically located just 5 kilometers from Kualanamu International Airport. The hotel combines convenience for travelers with a peaceful atmosphere that includes useful amenities. Guests can access local landmarks and shopping destinations with ease from this property. It serves as a practical base for exploring the cultural and historical offerings of Medan.

Location

Located just 10 kilometers from downtown Medan, The Crew Hotel is close to notable landmarks such as Vihara Borobudur and local shopping areas. A complimentary roundtrip airport shuttle is available during limited hours to enhance transportation convenience. Guests can easily access entertainment options, including nearby water parks and museums.

Rooms

The hotel features 152 air-conditioned guestrooms that prioritize comfort and convenience. Each room includes essential amenities such as refrigerators, LED televisions, and complimentary WiFi. Private bathrooms are equipped with showers, complimentary toiletries, and slippers. Selected rooms offer added conveniences like closets and desks.

Eat & Drink

Dining at The Crew Hotel is available at the onsite restaurant, Cockpit, which serves Indonesian cuisine for lunch and dinner. Guests can enjoy a variety of dishes in a relaxed setting. The hotel also offers complimentary bottled water for added convenience. Guests are encouraged to savor local flavors while enjoying a meal within the hotel.

Leisure & Business

The hotel's full-service spa allows guests to unwind with a range of pampering treatments. Other notable amenities include complimentary newspapers in the lobby and a 24-hour front desk. For business travelers, facilities are designed to cater to various needs including laundry services. Recreational options such as massage services enrich guests' stay.

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Getting around

A list of all available modes of transport

City Centre

Medan 17.3 km

Airports

Kuala Namu International (kno) 8.4 km

Train

Medan Train Station 16.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Compact Yet Comfortable

“I found the rooms at The Crew Hotel to be compact but equipped with everything I needed for my stay. They were clean, comfortable, and had all the essential amenities. Despite their smaller size, they provided a nice cozy atmosphere which was perfect for a restful sleep before my early flight.” view full review

Convenient Dining Options

“One of my favorite surprises was the breakfast to take away that I received! It was such a thoughtful touch that made my morning hassle-free. I also enjoyed discovering a lovely little café around the corner for dinner, and there’s a bakery next door with fabulous donuts that I couldn't resist!” view full review

Comfortably Quiet

“During my stay, I appreciated that my room was free from noise disturbances. It allowed for a peaceful experience, which is crucial for getting rest before traveling. It was a relief to settle into a relaxing environment without any hassles.” view full review

Effortless Airport Shuttle

“I took advantage of the free shuttle service to the airport, which was a huge plus. Just a heads up, I made sure to book it in advance as it doesn’t operate on the hour. I opted for the 5:30 AM shuttle, which worked out perfectly, ensuring I reached the airport in good time for my flight.” view full review

General

No smoking on site
Wi-Fi
Free parking
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Lift
Coffee shop
Fire extinguishers

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning

Dining

Restaurant

Business

Meeting/ Banquet facilities

Spa & Leisure

Leisure/ TV room
Massage

Room features

Ironing facilities

Location

Jalan Bandara Kuala Namu, Tumpatan Nibung, Kec. Batang Kuis, Medan, Indonesia, 20372

Map view

Jalan Bandara Kuala Namu, Tumpatan Nibung, Kec. Batang Kuis, Medan, Indonesia, 20372

City landmarks

Dalu 10 A

Bintang Johor Swimming Pool

3.0 km

Jl. Ampera Pasar 6 Batang Jambu

Waterpark Bima Utomo International

4.6 km

Nearby

Komplek HUB Commercial Bizpark

Magic Eye 3D Art Museum

200 m

Jl. Bandara Kuala Namu

3d museum Kualanamu

200 m

Reviews and Ratings

Feedback from previous guests about their experience.

60%

liked the hotel and would stay again

6.0/10

Guest rating

Rooms

8.2

Location

9.0

Service

7.8

Dining

6.2

Peggy

United States, March 2025

5.6/10

My stay at The Crew Hotel was quite pleasant. The comfortable room made for a soothing escape, though the restaurant options could be more varied. The location near Kualanamu International Airport was incredibly convenient for my travels.

Rooms

8.0

The room was cozy and well-equipped, creating a welcoming atmosphere. I appreciated the modern amenities, which made my stay enjoyable.

Service

7.0

Staff were attentive and friendly, catering to my needs promptly. However, I encountered some delays in room service that could use improvement.

Location

9.0

The proximity to the airport was a major plus for me, making transfers seamless. It also allowed for easy access to local attractions.

Dining

7.0

Dining options were decent, but I hoped for more variety in the menu. The quality of the meals I tried was good, which I appreciated.

Facilities

8.0

The range of facilities, including housekeeping and laundry services, added to the comfort of my stay. I particularly enjoyed the airport shuttle service, which was efficient.

Elizabeth

United States, February 2025

5.8/10

My stay at The Crew Hotel was quite comfortable, though I encountered some minor issues. The rooms were cozy with modern amenities, but I found the dining options somewhat limited. Overall, it was a pleasant experience, especially with the convenient airport shuttle service.

Rooms

8.0

The rooms were well-appointed with comfortable beds and a nice bathroom. I appreciated the attention to detail in the decor and the cleanliness.

Service

7.0

The staff was friendly and attentive, although I did notice some delays in room service during busy hours.

Location

9.0

The location right near the airport was super convenient for my travel plans. It made my early flight a lot easier.

Dining

6.0

The dining options were decent, but I wished there had been more variety on the menu. The steak I ordered was good, yet I was hoping for more local flavors.

Facilities

8.0

I enjoyed the facilities, particularly the laundry service and the efficient housekeeping. The dry cleaning also met my expectations.

Virginia

United States, January 2025

5.8/10

My stay at The Crew Hotel was refreshing, especially with the comfortable bed and helpful staff. although I felt the dining options could use a bit more variety. The airport shuttle was convenient, making transfers easy. Overall, it was a pleasant experience.

Rooms

8.0

The bed was incredibly comfortable and the room was well-equipped, promoting a good night's sleep.

Service

9.0

The staff was attentive and quick to respond to my needs, which made my stay enjoyable.

Location

8.0

Conveniently located near the airport, it made my travel plans significantly easier.

Dining

6.0

While the iced coffee was refreshing, I found the food options to be somewhat limited during my stay.

Facilities

7.0

Facilities like room service and dry cleaning were available, meeting my expectations throughout my stay.

Kenneth

United States, November 2024

6.6/10

My stay at The Crew Hotel was quite pleasant overall, though there were a few minor hiccups. The cleanliness and modern design of the rooms stood out to me, while the dining options were a bit limited but still enjoyable. The location was incredibly convenient, just a short drive from the airport. However, I experienced slight delays with the room service.

Rooms

9.0

I loved the sleek and modern design of my room. It was clean and spacious, which made for a comfortable stay.

Service

7.0

The staff was friendly and accommodating, but I did encounter a slight delay when ordering room service.

Location

10.0

The hotel's proximity to the airport was incredibly convenient for my travel plans. I appreciated the quick access to Kualanamu International Airport.

Dining

6.0

The local fish dishes offered were tasty, though I found the menu a bit limited overall.

Facilities

8.0

I took advantage of the airport shuttle service, which was reliable and made my travel smoother.

Leonard

United States, October 2024

6.2/10

My stay at The Crew Hotel was quite pleasant, particularly due to its convenient location near the airport. The rooms were clean and modern, although I found the dining options somewhat limited. I appreciated the efficiency of the room service, but the overall atmosphere could use a bit more energy.

Rooms

8.0

The room was spacious and had a contemporary design, making it comfortable for my short stay. The cleanliness was excellent, contributing to a relaxing environment.

Service

9.0

The staff was friendly and attentive, ensuring that all my needs were met promptly, especially when I requested room service for a late-night snack.

Location

9.0

Being so close to the Kualanamu International Airport was a major advantage. I found it incredibly convenient for my early flight.

Dining

6.0

While I enjoyed the homemade jams offered at breakfast, I felt the overall dining options lacked variety, which could enhance the experience.

Facilities

7.0

The hotel provided essential facilities such as dry cleaning and an airport shuttle, which made my stay much easier, but the shuttle service could be more frequent.